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Why choose STRAFhotel&bar?

At STRAFhotel&bar you'll find a company that thrives on the passion, energy and commitment of its people. Whatever your role, you'll take absolute pride in a job well done, always looking to show your initiative, reach for the highest standards and offers you the opportunity to further develop your career in one of the most exciting and highly regarded hotel in Milan.

To be successful with us, all you need is energy and the right attitude…. all the rest we can teach.

Join our unconventional team, start your unique story...#BeSTRAF!

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STRAF HOTEL

Open positions

Receptionist, Front Office & Guest Experience - Shifting

Receptionist, Front Office & Guest Experience - Shifting

STRAF hotel&bar is a 4 Star Design Hotel offering a new concept of hospitality characterized by attentive and personalized, but not formal, service. It is the heart of music, art, performance; we love spaces that challenge conventions, in a minimalist but welcoming, warm and vibrant atmosphere. We are the hotel you don't expect, just a stone's throw from Milan Cathedral.

In STRAF hotel&bar you will find a company that thrives on the passion, energy and commitment of its people. Working with us means working in harmony with respect and for personal growth: whatever your role, you can make a difference and bring your identity and professionalism. To succeed with us, all you need is energy and the right attitude.... everything else we can teach you!

 

We are is looking for a Front Office & Guest Experience person.

The resource will be part of the Front Office / Concierge team and will be responsible for making contact with guests directly or through travel agents, be a key player in the booking process and preparation of the stay, personalization of the arrival, research of the detail.

 

Duties:

- Manage all activities related to receiving and greeting customers

- Support the Front Office team in check-in and check-out operations

- Manage the requests and needs of hotel guests to make their experience unique and personalized

- Coordinate and supervise guest activities in collaboration with the Concierge

- Respond to guests' questions, needs, and other special requests

- Handle guest complaints, resolve stressful situations, and provide solutions to problems

- Promote the facilities and services offered by the hotel, including restaurants, bars, and wellness spas

- Manage guests via phone, email and general correspondence in both pre and post stay

- Assume back-office activities

- Manage reservations and room assignments

- Manage cash register closing and end of shift reports

- Draft reports related to malfunctions to be notified to appropriate departments

- Manage any issues during the night shift

- Actively participate in sales and upsell/cross-sell activities of rooms and additional services, including managing and maintaining relationships with travel agents

- Interacting with hotel and restaurant guests

- Maintaining standards imposed by chain of ownership (Marriot) in relation to all Rooms Divisions departments

- Control, assignment and management of VIP set ups and amenities in concert with Department Managers

- Control, supervision and management of operational applications (SYSDAT, HOXEL, etc.)

- Control and management of regular guest master records

- Control and management of guest complaints in conjunction with relevant departments and function manager

- Control and supervision of online reputation in coordination with FOM and Management

- Other activities involved in the role

 

The requirements we are looking for are:

- High school diploma or Bachelor's degree in tourism/hotel management and has at least 1/2 years of experience in a similar role at Hotels in the segment at least 4 stars in Italy and/or Abroad

- A personality with excellent organizational and interpersonal skills, communication and problem solving

- Excellent use of computer systems and PMS

- Orientation to teamwork and achievement of company objectives

- Excellent knowledge of English and preferably a second language essential

- Available for night shift

 

What is offered is:

A full time, shift work contract 5 days a week.

Salary and contract level will be evaluated depending on the previous experience of the resource.

 

Benefits:

  • Meal vouchers
  • Professional development support
     

 

Join our unconventional team, start your own unique story...#BeSTRAF!

 

If you are interested in this position, please send your cv to hr@straf.it   

 

Send application after having read the Privacy Policy 

 

All CVs must be sent including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

 

Room Attendant

Room Attendant

STRAF hotel&bar is a 4 Star Design Hotel offering a new concept of hospitality characterized by attentive and personalized, but not formal, service. It is the heart of music, art, performance; we love spaces that challenge conventions, in a minimalist but welcoming, warm and vibrant atmosphere. We are the hotel you don't expect, just a stone's throw from Milan Cathedral.

In STRAF hotel&bar you will find a company that thrives on the passion, energy and commitment of its people. Working with us means working in harmony with respect and for personal growth: whatever your role, you can make a difference and bring your identity and professionalism. To succeed with us, all you need is energy and the right attitude.... everything else we can teach you!

 

We are looking for a Room Attendant to join our team in Milan.

 

The resource will be mainly responsible for ensuring order and cleanliness within the hotel reporting directly to the housekeeper and, more specifically, for:

- Cleaning and tidying the bathrooms, rooms and common areas of the hotel

- Restoring products used during housekeeping service

- Other activities involved in the role

 

Required:

- Immediate availability

- Previous experience in the role, preferably in high-end hotel facilities

- Disposition to accuracy and attention to detail

- Professionalism and courtesy

- Willingness to work weekends

 

 

Work Schedule: on Day Shifts; Monday through Sunday with two days off in rotation.

 

Location: Milan Center - MM Duomo

 

Offered: placement and contract level will be evaluated according to the candidate's previous experience.

 

Benefits:

- Meal vouchers

 

If you are interested in this position, send your cv to hr@straf.it   

 

Send application after having read the Privacy policy  

All CVs must be sent including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

The job offer is intended to refer to both sexes according to the provisions of laws 903/77 and 125/91.

Porter / Valet - On call or Part-time

Porter / Valet - On call or Part-time

STRAF hotel&bar is a 4 Star Design Hotel offering a new concept of hospitality characterized by attentive and personalized, but not formal, service. It is the heart of music, art, performance; we love spaces that challenge conventions, in a minimalist but welcoming, warm and vibrant atmosphere. We are the hotel you don't expect, just a stone's throw from Milan Cathedral.

In STRAF hotel&bar you will find a company that thrives on the passion, energy and commitment of its people. Working with us means working in harmony with respect and for personal growth: whatever your role, you can make a difference and bring your identity and professionalism. To succeed with us, all you need is energy and the right attitude.... everything else we can teach you!

 

We are looking for an on-call Porter / Valet to join our team in Milan.

The resource, in synergy with the Department Head and other people in the team, will be responsible for customer reception, luggage transport, minor maintenance and cleaning of common areas.

 

Specifically:

- Will greet guests upon arrival, welcoming them and providing friendly and professional service

- Will assist guests by transporting their luggage to and from their rooms

- Will manage and store guest equipment with care and attention

- Will take care of the cleaning of common areas

- Will carry out minor maintenance

- Will support guests in valet service

- Will collaborate with other departments to ensure smooth service and total guest satisfaction

- Other duties involved in the role

 

Requirements:

- High-level hotel industry work experience in the same duties

- Knowledge of Italian and English

- Sunny personality, friendly attitude and neat appearance

- Attentive eye for cleanliness

- Compliance with all hygiene, quality and safety standards

- Reliability and discretion

- Aptitude for teamwork

- High sense of responsibility

- B driver's license

- Availability for shift work also at night

 

Place of work: Milan center - MM Duomo

 

What is offered is:

An on-call, shift work contract.

 

Do you want to start this wonderful experience? Apply!

If you are interested in this position, please send your cv to hr@straf.it  

 

 

All CVs must be sent including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

STRAF BAR

Open positions

Chef de Rang & Bartender

Chef de Rang & Bartender

STRAF hotel&bar is a 4 Star Desing Hotel offering a new concept of hospitality characterized by attentive and personalized, but not formal, service. It is the heart of music, art, performance; we love spaces that challenge conventions, in a minimalist but welcoming, warm and vibrant atmosphere. We are the hotel you don't expect, just a stone's throw from Milan Cathedral.

 

In STRAF hotel&bar you will find a company that thrives on the passion, energy and commitment of its people. Working with us means working in harmony with respect and for personal growth: whatever your role, you can make a difference and bring your identity and professionalism. To succeed with us, all you need is energy and the right attitude.... everything else we can teach you!

 

We are looking for Bartender/Chef De Rang (Runner) to join our team in Milan!

 

Requirements:

- Strong interpersonal skills, high passion for hospitality and the event world, excellent standing and proven experience in the restaurant & hotellerie industry

- Proven training and experience as a chef de rang or waiter/waitress

- Previous experience at Street Bars or high turnover venues is preferred

- Attention to detail, the ability to work well in a team and a drive to provide a high standard of service are essential

- The profile is completed with skills such as seriousness, flexibility, courtesy and good organizational skills and resistance to stress

- Immediate availability and afternoon/evening work, including weekends and holidays (work 5 shifts per week)

- Knowledge of the language of English at a professional level

 

What is offered is:

A full-time, shift work contract 5 days a week.

Salary and contract level will be evaluated depending on the previous experience of the resource.

 

 

Join our unconventional team, start your own unique story...#BeSTRAF!

If you are interested in this position, please send your cv to hr@straf.it 

 

 

All CVs must be sent including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.